NRHA's New Training Website is Now Available!

NRHA is launching a new, easy-to-use training website. The current training site will be discontinued on December 30, 2017. Register for the new website today to get the most out of NRHA’s online training!

Go To the New Training Site!

If you have questions, please contact our Member Services Team at (800) 772-4424 or

Selling Skills

This course is broken into modules to make studying and preparing for the test more manageable. Once you have completed all of the modules, you will be ready to take the test. Also be sure to check out the study guide to help you prepare for each test. 

Module 1: The Elements of Good Selling

Module 2: Making a Good First Impression

Module 3: Different Customer Types

Module 4: Meeting Customers' Expectations

Module 5: Engaging the Customer

Module 6: Dealing with Customer Complaints

Module 7: Providing Product Knowledge

Module 8: Overcoming Objections and Closing the Sale

Module 9: Telephone Skills

Module 10: Add-on Selling

Study Guide

New Store Registration

New Store Registration

If you’re new to NRHA Training, your trainer will most likely need to register your store in NRHA’s Testing Portal. This will allow the trainer to set-up student testing accounts and monitor their progress.

Not sure where to begin?

Not sure where to begin?

Visit the Instructions & FAQs page for more information on how to best utilize this training program.

Visit FAQ
Testing Login

Testing Login

If you’ve completed all of the modules in a department, you’re ready to take the test. Click the link below and login as a student to begin.

Testing Login