Coming Soon!

This December, the NRHA Basic Training website will be transitioning to a new, easy-to-use learning management system. This change is occurring because NRHA members have expressed the desire for an easier way to access and navigate through NRHA’s online courses. Trainers, keep an eye on your email for further details about the process and benefits you will soon be able to enjoy.

If you have questions, please contact our Member Services Team at (800) 772-4424 or

Selling Skills

This course is broken into modules to make studying and preparing for the test more manageable. Once you have completed all of the modules, you will be ready to take the test. Also be sure to check out the study guide to help you prepare for each test. 

Module 1: The Elements of Good Selling

Module 2: Making a Good First Impression

Module 3: Different Customer Types

Module 4: Meeting Customers' Expectations

Module 5: Engaging the Customer

Module 6: Dealing with Customer Complaints

Module 7: Providing Product Knowledge

Module 8: Overcoming Objections and Closing the Sale

Module 9: Telephone Skills

Module 10: Add-on Selling

Study Guide

Not sure where to begin?

Not sure where to begin?

Visit the Instructions & FAQs page for more information on how to best utilize this training program.

Visit FAQ
Testing Login

Testing Login

If you’ve completed all of the modules in a department, you’re ready to take the test. Click the link below and login as a student to begin.

Testing Login
New Store Registration

New Store Registration

If you’re new to NRHA Training, your trainer will most likely need to register your store in NRHA’s Testing Portal. This will allow the trainer to set-up student testing accounts and monitor their progress.